Privacy Policy

This policy explains how the Smart Community 360 mobile application and connected services handle personal information.

Information we collect

We process account and contact details, unit and residency relationships, family and visitor invitation details, service requests and messages, access permits and gate events, payment records, notifications, device and app information, and any profile image or content you choose to provide.

Location verification

When you activate a guest pass and community geofence verification is enabled, the app asks for your current approximate and precise location, including latitude, longitude, and accuracy. The coordinates are sent to our server only to determine whether the device is inside the configured community area. This location is processed ephemerally for that activation request and is not intentionally saved to your profile, invitation, or gate-history business records. You can deny location permission, but a guest pass cannot be activated while verification is required.

Camera scanning and scanner diagnostics

Authorized security staff may use the camera to scan an access QR code. Camera frames are processed on the device and are not intentionally uploaded or saved by Smart Community 360; only the decoded QR value is sent to our server for access verification. On Android, the scanner uses Google ML Kit through the mobile_scanner component. As documented by Google, ML Kit may automatically send Google device and app information, app-scoped installation identifiers, feature events, performance and latency measurements, input and output dimensions, configuration, and error diagnostics for service operation, diagnostics, and usage analytics.

Why we use it

We use this information to authenticate users, operate community access and resident services, verify guest-pass proximity, verify scanned access codes, deliver announcements and notifications, manage requests, protect residents and property, maintain records, diagnose scanner reliability, prevent abuse, and comply with applicable obligations.

Sharing

Information is disclosed only to authorized community management and security staff, service providers needed to operate the service (including Google for ML Kit scanner telemetry and Firebase messaging), Apple for notification delivery on iOS, payment providers when checkout is enabled, and authorities where legally required. We do not sell personal information or use it for cross-app advertising or tracking.

Retention and deletion

We keep information only as long as needed for the purposes above. You may request account deletion in the app or on the account-deletion page. We aim to complete verified requests within 30 days. When a deletion request is accepted, active sessions are revoked and the account association and push token are removed from registered installations. A pseudonymous installation identifier and limited device/app metadata—such as platform, model, operating-system version, app version, and release/security timestamps—may remain on our server, without the deleted account association, for security, fraud prevention, and operational integrity. The app's pseudonymous installation identifier is not cleared by account deletion and may remain in protected device storage according to the platform's secure-storage lifecycle, which can extend beyond logout, deletion, or uninstall. Some payment, property, safety, fraud-prevention, or legal records may also be retained where required; retained data is minimized, access-restricted, or de-identified where possible.

Security and choices

We use access controls, encrypted transport, short-lived access credentials, protected device storage, and audit controls. You can control notification, location, and camera permissions in your device settings. You may contact us to ask about access, correction, objection, or deletion rights available in your jurisdiction.

Children and changes

The service is intended for authorized community residents and staff and is not directed to children under 13. Users aged 13 through 17 may use an account only when it has been authorized through the community and with any family or guardian approval required by applicable law. We may update this policy when the service or legal requirements change and will publish the revised date here.